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Legal Update: Getting your wordings right for the Insurance Act

People in a contract negotiation

The insurance market has been living with the Insurance Act 2015 for nearly six months. It is too early to draw firm conclusions about how the Act may impact claims but there is ample evidence that the Act is affecting risk placement and contract terms and conditions.

The majority of insurers and brokers have taken the opportunity to revamp wordings. This has been done in a variety of ways: full redraft; adding bespoke or standard clauses; by endorsement; or

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Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

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