SME underinsurance: Protecting customer outcomes


Insurers can use data to better inform brokers and their small to medium-sized enterprise clients about whether they have the relevant levels of coverage, so that in the event of a claim there should be no unwelcome surprises. It’s been just shy of 18 months since the Financial Conduct Authority warned that up to 40% of SMEs could be underinsured, prompting the insurance industry to do more to put SMEs at the heart of their claims service. However, with significant and increasing amount