Fully Comp 14: First reactions to the MoJ whiplash portal protocol and practice direction

Hours after the Motor Insurers’ Bureau’s provided its first update on the portal since these critical rules were released, Post gathered together a panel to talk about: what was included - and just as importantly not included; what insurers, law firms and other interested parties need to do to be ready for the changes; what could to be done to raise consumer awareness of the changes; any concerns over timing; and initial thoughts on where the regime needs to be fine-tuned to make it a success.  

Participants

Richard Finan, director of strategic development, Arc Legal Assistance

Faye Fishlock, head of motor injury and motor claims handling, DAC Beachcroft

Stuart Hanley, head of Legal Practice, Minister Law

Alistair Kinley, director of policy and government affairs, BLM

Matthew Maxwell-Scott, executive director, Association of Consumer Support Organisations

Stuart McCulloch, director, Claimspace

Donna Scully, director of Carpenters Group

Nigel Teasedale, head of motor and fraud at DWF

Louise Yates, motor technical consultant, RSA