Technology
Tide expands SME offering
Tide has launched six commercial insurance products targeted at SMEs.
‘Umbrella’ policies may be key to AV insurance issues
‘Umbrella’ insurance policies, which cover all parties involved in an AV incident, may be key to solving some issues associated with insuring AVs, according to a panel at Insurtech Insights.
Streamlining premium collections for a global insurance firm
A prominent global insurance provider sought to streamline credit control premium collection and accounts receivable operations. This case study highlights how the global insurer leveraged AutoRek’s intelligent data acquisition functionality solution to…
Zurich’s Nicholson says tech must enable empathy in claims
Insurers need to strike the right balance between digital efficiency and human empathy in claims handling, according to James Nicholson, chief claims officer of Zurich UK.
Go Compare head warns insurers about rushing into using AI
Hoodi Ansari, director of data and operations for Go Compare, has issued a warning to insurers about acquiring the latest technology for customer support.
ChatGPT delivers fourfold conversion uplift for insurer
Traffic generated through ChatGPT is converting at four times the rate of traditional search engines, signalling a major shift in how customers buy insurance, according to Juan Garcia, co-founder and co-CEO of Tuio.
Is it Time:To get some new business cards for Biba 2026?
Content director’s view: With vinyl now as popular as it was in the 80s and Pokémon never being more collectible, could physical business cards make a comeback? Jonathan Swift points to recent evidence to indicate this may be the case, but is still on…
ManyPets CEO warns pet insurance is at inflection point
Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, meeting customer expectations and artificial intelligence changing how policies are purchased.
Reducing operational risk: Why Royal London adopted AutoRek for reconciliations
Royal London faced pressure from an end‑of‑life reconciliation tool and manual balance sheet controls. This case study shows how a scalable, market‑led platform automated controls and reconciliations to remove bottlenecks and support growth.
Zego reduces costs by 20% with rewards
Zego has seen a 20% reduction in its cost of service as a result of rolling out rewards for safer drivers.
Applied CEO outlines UK exit and future growth plans
Applied Europe’s CEO Tom Needs recalls why the business pulled back from UK, is going great guns in Ireland and how RiskHandler, Ratings Hub plus AI mean it still has a bright future.
Allianz transformation boss admits AI scaling difficulties
Allianz UK chief transformation officer Jason Howes has stressed the difficulty in delivering artificial intelligence solutions at scale.
Q&A: Greg Cole, And-E
Greg Cole, UK claims director at Aioi Nissay Dowa Insurance Europe, lifts the lid on the claims expansion that will see the business increase its UK claims headcount by 30% by the end of 2026.
FCA insists it will regulate AI via existing frameworks
The Financial Conduct Authority’s artificial intelligence policy lead has said the regulator is taking an adaptive and positive approach to regulating AI, promising no new rules regarding the tech.
Dark kitchens, 50mm hailstones and urban wildfire join risk list
New risks posed by societal, environmental and climate change, including dark kitchens, urban wild fires and 50mm hail stones, were highlighted during a joint meeting of the Post Claims and Underwriting Clubs last week in London.
Howden, the global insurance intermediary group cuts reconciliation time by 50%
Howden, a global insurance intermediary, struggled with manual, spreadsheet‑based IBA processes and reconciling large volumes of multi‑format data. This case study shows how automation cut processing time by 50%, achieved a 76% match rate and improved…
Where next for cyber insurance?
After a 2025 peppered with headline-grabbing cyber attacks, Harry Curtis looks at how cyber insurers can regain control of risk, both before an incident occurs and in the critical hours and days after a breach.
Cytora launches agentic AI product to manage mundane workloads
Cytora has launched an agentic artificial intelligence product targeting the mundane tasks underwriters and claims handlers have to carry out.
City Minister stresses need for regulation to aid insurtechs
Lucy Rigby KC MP, Economic Secretary to the Treasury of the United Kingdom, stressed the need for “proportionate” regulation to support insurtechs and maintain the UK’s leading position as an insurance hub.
Webinar: How to boost underwriting efficiency & profitability with loss control data
In a competitive insurance market, delivering speed, accuracy and value is critical. With many insurers plagued with incomplete policyholder risk evaluation the stakes are high. This webinar highlights how insurers can leverage loss control data to boost…
Insurance AI chatbot launched, powered by unrivalled journalism, research and data
Insurance Post is pleased to announce the launch of Insurance Pulse, a UK insurance AI chatbot, powered by unrivalled journalism, research and data.