Claims
Serial fraudster jailed for exaggerated bag claim
A man has been sentenced to two years in prison after pleading guilty to fraud by false representation and breaching a Serious Crime Prevention Order.
Pet insurance’s widening gap: More products but less providers
Pet insurance product numbers are soaring while provider consolidation, rising vet fees and shifting cover trends make the cover increasingly complex for consumers, Defaqto’s latest analysis shows.
Crawford & Co to sell legal services arm to law firm
Loss adjusting and claims management firm Crawford & Company has entered into a ‘process’ with specialist insurance law firm HF, which will see the latter buy a major part of the assets of subsidiary Crawford Legal Services, Insurance Post has learned.
Embedding carbon accountability in claims
With extreme weather driving record claims, Ben Blain, head of property at Verisk Claims, explains how insurers must now measure and cut carbon in the claims supply chain in order to turn net-zero ambition into operational reality.
60 Seconds With... Charles Taylor’s James Cranmer
James Cranmer, training programme manager at Charles Taylor Assistance, blends a love of learning, tech and tidy spaces.
Burst pipes cost Allianz £20m across two years
Allianz paid out £20m for damage caused by burst pipes in 345 claims between the start of 2023 and September 2025.
Allianz claims director resurfaces at Weightmans
Allianz Personal’s former claims director Caroline Johnson has joined Weightmans as its claims director and executive board member.
Trump’s stance pushes insurers to soften Net Zero goals
More than a quarter (27%) of the UK’s major general insurers have noted Donald Trump’s stance on climate change has had some negative impact on their organisation’s Net Zero strategy in 2025.
Why can’t the FCA see and act on the full claims picture?
Editor’s View: Emma Ann Hughes argues the Financial Conduct Authority can either continue to defend its frameworks after Which?’s super-complaint or accept that collecting data is meaningless unless it triggers earlier, tougher and more visible…
Four biggest challenges facing insurers in 2026 revealed
Insurance Post reveals the four main challenges general insurers face in 2026 and the solutions experts from EY, the International Underwriting Association, AM Best, Moody’s, S&P, KPMG, Pathlight Associates and Sicsic Advisory say will matter most in the…
What Christmas movie cars teach us about windscreens today
As festive film viewing turns our minds to cinematic car icons, Auto Windscreens managing director James MacBeth assesses how the DeLorean, Kitt and James Bond’s Lotus would cope with modern windscreen demands.
Forces set to reshape home insurance pricing into 2026
From climate impacts and subsidence surges to fraud trends, electric vehicle fire risks, regulation and artificial intelligence, Peter Farrelly, chief operating officer of Sedgwick, outlines the key forces set to shape home insurance pricing and…
Navigating the Arbitration Act 2025
Lydia Savill, partner of Hogan Lovells, outlines what the Arbitration Act 2025 means for insurers.
Diary of an Insurer: Charles Taylor Adjusting’s Matthew Calveley
Matthew Calveley, technical director (metallurgy) at Charles Taylor Adjusting, swaps the Monday morning school run for a flight to Turkey to get to grips with the technical aspects of a manufacturer's claim and moves on to a specialist recycling centre…
Why Which?’s super-complaint is a turning point for insurance
Rocio Concha, director of policy and advocacy at Which?, explains why the Financial Conduct Authority’s agreement with its super-complaint marks a critical moment for home and travel insurance, and why swift regulatory action is now essential to improve…
JLR breach sparks debate on insurance gaps and state support
Joel Leigh, partner at law firm Howard Kennedy, examines how the £2bn Jaguar Land Rover breach triggered government intervention, supply-chain strain and potential disputes that underline the need for robust cyber cover.
Claims and Legal Forecast of 2026
The claims and legal sectors stand on the cusp of transformation as we hurtle towards 2026, facing policy reform, accelerating innovation and rising customer expectations in the year ahead.
How Covid-19 litigation has shifted BI policy wording
Joanna Grant, managing partner of Fenchurch Law, explores how business interruption insurance has evolved five years on from the pandemic, and whether the lessons of Covid-19 are being properly applied today.
Insurance Post’s star-studded Christmas Special for 2025
The award-winning Insurance Post Podcast has signed off the year with a Christmas Special featuring industry heavyweights, newsroom favourites and even a CBeebies-style bedtime story.
FCA partly rebuffs Which? but widens insurance crackdown
The Financial Conduct Authority has pushed back against parts of Which?’s super complaint about home and travel insurance, but accepted there are clear weaknesses in the market that require further regulatory action.
False Lego claim dismantled brick-by-brick
A man has been jailed for 28 months following an investigation by the Insurance Fraud Enforcement Department into several fraudulent insurance claims, including false reports of stolen Lego sets.