Professionalism
Career development & CSR news: Groupama launches PMI customer service academy
Groupama Healthcare has launched a customer service academy aimed at improving employees' skills and widening opportunities for career progression.
Comment - Loss adjusting: The death of loss adjusting?
Loss adjusting has changed dramatically over the past 10 years. Benedict Burke examines the changes and argues that customer outcomes are only getting better.
Questgates gains counter fraud accreditation
Loss adjuster Questgates has received accreditation from the Counter Fraud Professional Accreditation Board for its Insurance Fraud Technician course.
Career development & CSR news: 'Superb' broker duo scoops top claims service accolade
Two claims handlers at Stirling-based broker Denis O Brown & Associates have been jointly honoured with an award for their customer service and professionalism.
Claims - Private equity backing: Unlocking private equity
Private equity is not just the preserve of the insurer and broking sectors. Daniel Dunkley looks at how the claims sector has seen a fair share of PE investment, asks why this is the case and what it means for the firms involved.
Career path & CSR: LV receives highest accolade for workplace wellbeing at CMI awards
LV's staff autonomy has helped it land the workplace wellbeing accolade at the Chartered Management Institute national management and leadership awards.
Interview - Adrian Colosso: The comeback kid
Having come close to going bust in 2005, Daniel Dunkley talks to Heath Lambert's chief executive Adrian Colosso about the challenges facing the firm as it continues to punch above its weight.
Comment - Rates: Tackling the flaws
Jack Brownhill asks why the motor market seems unable to learn from the past and tackle its structural flaws.
Career path & CSR: Young professionals prepare to unveil social media surge plans
A group of young insurance professionals are putting their heads together to investigate how social media can be used to improve communication with customers during a claims surge.
Claims Event news: Ever-changing tide of regulation could leave some firms exposed
"They say it is only when the tide goes out that you know who has been swimming without their trunks on", said Ant Gould, chairman of the Claims Club, as he welcomed more than 200 movers and shakers from the claims industry.
In Series: Professionalism & CPD: Underscoring excellence
Professionalism has always been strong in the London market. Adrian Ballardie explains why it is now being reinvigorated.
In Series: Professionalism & CPD: The best of the best?
Lloyd's and the London market is tempting for graduates, with the potential of international business and a city base. But is there sufficient emphasis on formal career development? Rachel Gordon investigates.
Talent: Mind the gap
Gordon Vater highlights the need for (re)insurance to beware of a looming recruitment crisis as experienced industry personnel edge toward retirement and graduates stampede towards better-known areas in financial services.
Post Intelligence Benchmarking – Loss adjusting: The loss leaders
Insurance 360‘s groundbreaking survey of the performance of loss adjusting firms reveals who is performing well and who needs to up their game. Peter joy reports.
Career path & CSR news: Ecclesiastical academy wins development award
A training initiative run by insurer Ecclesiastical has won a development award from the Manchester Chartered Insurance Institute.
In series - Professionalism and CPD: The gold standard
Brokers have embraced the professional development mantra of producing highly skilled employees.
In series - Professionalism & CPD: Banging the drum
Lynn Richards-Cole extols the virtues of professionalism for brokers and details why technical skill development is essential in serving customers.
Career development & CSR news: Minty freshens up CII ethics training course
The Chartered Insurance Institute has launched an online ethics course for all Personal Finance Society and CII members in a drive for greater professionalism.
Interview - Sandy Scott: Discovery continues for tireless Scott
As CII chief executive Sandy Scott notches up a decade at the helm of the institute, he talks to Lynn Rouse about change, challenges and his critics, plus the professionalism agenda he is intent on pursuing.
Career path - CII exams: Repairing reputation
Professionalism could prove the most potent weapon in improving the public's perception of the insurance industry. Niall Boyd details how the CII's examinations overhaul is playing its part.
CII unveils pioneering pair
Chubb Europe has become the first insurance company to be granted corporate chartered insurer status by the Chartered Insurance Institute, following accreditation of its Manchester underwriting and service centre.
Invest in your profession - British Insurance Awards 2010
Ant Gould’s British Insurance Awards opening address in full.
Chubb celebrates chartered status
Chubb is the first insurer to be awarded chartered insurer status in the UK.
Towergate Underwriting achieves chartered status
Towergate Underwriting Group has become one of the first underwriting companies to achieve the Chartered Insurance Institute’s award of chartered insurer.