Mobile
In series - Property claims: Wait less programme
Technology has the ability to deliver improvements and increase efficiency in property claims handling. Sam Barrett reports on some of the advances being made and the benefits they can bring.
Technology - Catastrophe claims: Reaching high expectations
Although insurers cannot consider catastrophe events routine, by using the latest technology they can make proactive claims management a reality, argues Laura Drabik.
In series - Property claims: Catalyst for change
Although the current market is challenging, Vernon Davenport claims the opportunities in moving to a more efficient way of working are immense.
Claims Event news: Too late to join Iphone app stampede claims Swiftcover
Insurers that have not already created an app for Iphones should look to build a mobile site instead.
In series - Claims management: Making a difference
Technology should be a major facilitator for insurers as they seek to control costs and improve customer satisfaction. But Russell Crewe asks if the balance is right yet.
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Engineering - air conditioning: Keeping it cool
With air conditioning no longer a novelty in the UK, Thomas Howe argues more care needs to be taken over refrigeration issues.
Personal injury - unsolicited SMS: Text pests
With a rise in unsolicited text messages encouraging recipients to make personal injury claims, Daniel Dunkley looks into what the industry can do to tackle this undesirable correspondence.
Website Review: Confused
In the second of a new series for Post, web performance monitoring specialist Gomez runs the rule over Confused's website to see how it performs in a number of key areas and stands up against some of its rivals.
Allianz First Direct deal
Allianz Corporate Partner has secured a three-year deal with First Direct, part of HSBC Group, to provide mobile phone insurance for First Direct's 70 000 account holders as of 1 June.
Claims - apps: Appy days
With one million Iphones in existence, apps are all the rage. Amy Ellis investigates the insurance market's attempts to utilise this channel and asks if a more considered approach is needed to really meet customers' needs.
Post webinar: smart-phones, real-time rating and cloud computing
Join Jim Sadler, director of application development and maintenance at Aviva, Patrick Molineux, head of market development and marketing at CSC and Post group editor in chief Ant Gould for this special Post webinar focused on the next generation of…
From Facebook to sales book
As social media begins to shake off the stigma of being little more than a means to wile away time, Amy Ellis investigates whether, as some predict, 2010 will be the year this new medium becomes a quantifiable marketing tool.
Roundtable: Mobile Technology - Applying a mobile strategy
Ever since the launch of Apple's Iphone, the march of mobile technology, smart phones and applications has been relentless. So what opportunities and challenges do these developments present for the general insurance industry? Ant Gould reports.
Self-service briefing: 'Uniform customer' does not exist
Insurers looking to build a self-service strategy incorporating new technologies have been warned that "overload is rampant".
Self-service breifing: Insurers feline the 'meerkat effect'
Insurance customers have changed from behaving like dogs to cats, and are now turning into meerkats as a result of social networking and other technologies.
Self-service briefing: Aviva online boss warns of "beast" awakening
By moving to a self-service model, insurers must prepare themselves for "awakening the beast".
Post webinar: focus on the ipod and soon to be i-pad generation
Alvin Jackson, director, Mulberry Consulting, Nicholas Thurlow, director – Text2Insure, Fortis and CSC consultant Keith Aylwin debate how insurers should respond to the ipod generation in this webinar which is now available, free, to view on-demand.
Understanding the ipod generation - free Post webinar
Join Alvin Jackson, director, Mulberry Consulting, Nicholas Thurlow, director – Text2Insure, Fortis and CSC's Keith Aylwin for Post's next live webinar Beat the odds
Insurer launches iPhone application for claims
Tool to enable claims via mobile phone
Comet launches SMS voucher service
Company claims this will help speed up claims.
Twitter rising in importance for insurance complaints, claims survey
ICS also found those who are adept at monitoring customer satisfaction online are better placed to put things right.
Blog re: Tweet tweet
New blog-re availible to read online now