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Confused in the clear after complaints about 'overly sexual' ads
Confused has been forced to defend a television advert featuring bikini-clad cartoon characters after 37 complaints were lodged with the Advertising Standards Authority.
Insurer |
27 Apr 2012 
Home-emergency cover complaints soar as FOS talks of problems elsewhere
The Financial Ombudsman Service received 1099 new complaints about home-emergency cover, relating to broken boilers, burst pipes and other domestic crises, in the last three months of 2011.
Insurer |
25 Apr 2012
Direct Line vows to improve amid soaring industry complaints
Direct Line Group has promised to build on the momentum it created in cutting customer complaints by 16% in the second half of 2011, despite FSA figures showing a 49% rise in the number of general insurance grievances.
Insurer |
28 Mar 2012
FSA publishes 2011 H1 complaints data
Complaints data compiled by the Financial Services Authority for the first half of 2011 shows that the number of individual grievances concerning general insurance and pure protection have increased by 18% to 848 357.
Insurer |
28 Sep 2011
RBSI tops Ombudsman GI complaints
Royal Bank of Scotland Insurance is the most complained about general insurer in the UK according to figures from the Financial Ombudsman Service.
Claims |
06 Sep 2011
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Insurance Hound
A free and easy-to-use digital library of briefings, white papers and reports updated on an hourly basis
Half of insurers have no complaints chief
Almost half of large UK insurers have failed to name a head of complaints – just two weeks before the Financial Services Authority deadline comes into effect.
Claims |
15 Aug 2011
Claims supplement: The faces of the new revolution
Claims are often said to be the shop window of the insurance industry, but with many firms stuck with legacy issues do new entrants have the greatest advantage when it comes to innovation. Stephanie Denton approached firms across four distinct sectors...
Claims |
22 Nov 2010
Legal Ombudsman: Open for business
As the Legal Ombudsman replaces the Legal Complaints Service, Michelle Garlick looks at the differences between the schemes.
Claims |
20 Oct 2010
QBE “delighted” at lack of FOS complaints
John Neal, chief underwriting officer, QBE European Operations has revealed the firm’s delight at being at the bottom end of the Financial Ombudsman Service's complaints table.
Insurer |
16 Sep 2010
Lloyds tops FOS complaints table
Lloyds TSB Bank has received the most general insurance complaints of any company during the first half of 2010.
Insurer |
14 Sep 2010
European risk and insurance intelligence
Insurance Insight
Your one-stop-shop for all the news in the European, Asian and Middle Eastern insurance markets
CMS Cameron McKenna: FSA “punishing” PPI market
Law firm CMS Cameron McKenna has responded angrily to the FSA’s policy announcement on the PPI market.
Regulation |
10 Aug 2010
FSA outlines tough stance on PPI market
The Financial Services Authority has published a policy statement confirming a package of measures to protect consumers in the Payment Protection Insurance market.
Insurer |
10 Aug 2010
RDT develops complaints module
Insurance administration solutions specialist RDT has developed a fully integrated complaints module.
Broker |
05 Jul 2010
RDT customer service tool
RDT has developed a software package that aims to help insurance claims departments tackle customer complaints more efficiently.
Broker |
23 Jun 2010
FOS: Insurance disputes up 38% in 2009/10 driven by PPI
The Financial Ombudsman Service – the independent organisation that settles disputes between consumers and financial companies – today said it resolved a record 166 321 disputes – a 46% annual increase – in the period 2009/10 resulting in compensation...
Insurer |
19 May 2010
Comment
Interview
Interview: JLT's Dominic Burke - a thoroughbred performer
Horseracing-mad Dominic Burke has huge ambitions for JLT, with a firm focus on international expansion, and he scotches...
View from the top
View from the top: Airline insurance - the risk remains
Despite 2012 losses being only 12% of the annual average to date, a single incident could flip the market, says David...
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Events
2012 insurance industry report: The inside track to achieving a more sustainable business
To achieve a sustainable profit, personal lines insurers need to transform their retention rates, using modern communications techniques to engage with customers and understand their individual needs. This white paper is based on a specially commissioned study involving 42 senior managers at UK and Irish insurers.
Work equipment risks in the UK
The complex patchwork of legislation and guidance governing work equipment risks in the UK is an administrative monster that many businesses struggle to wrestle with successfully. It takes significant levels of technical expertise and resources to understand and effectively navigate the maze of legal requirements, and this problem grows increasingly unwieldy for smaller organisations with limited manpower and finances.
Workplace Stress: Under pressure
Post |
22 May 2012 
Market moves: Brokers a hive of recruitment activity
Post |
22 May 2012
Combined profit of 'going concern' Provident and sister MMA reaches £4.5m
Post |
23 May 2012
World Cup and Olympic fever fuels Brazil's general insurance growth
Post |
23 May 2012
Household to become 'new motor' as insurers warn of price hikes to come
Post |
22 May 2012
Editor's comment: Fleeing the family nest
This week’s deal developments read like two coming-of-age literary fables written to reward hard work and endeavour, while...