View from the top: A makeover of the mind

Hiscox offices

The insurance industry has an image problem. If it were a celebrity, it would take more than just a nip and tuck and some botox to transform its wrinkled reputation with the paying public.

But why? We support our household and commercial customers through some of the most difficult times. Hurricanes A to Z, 9/11, the UK's 2007 floods, Enron; the list of man-made and natural disasters

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Toilet fraudster’s claim hits the fan

A claimant, who attempted to claim for £200,000 after slipping in a restaurant toilet, is now facing the prospect of having to repay at least £40,000 in legal fees after being found to be fundamentally dishonest.

Is the home insurance market set for a reckoning?

Editor’s View: Emma Ann Hughes warns home insurers to brace themselves to be the next target of policyholders’ wrath as moaning motorists are replaced by angry-looking property owners on national newspapers’ personal finance pages.

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