Claims
Stop being hypocritical and give PCWs what they want
Deputy Editor’s View: Scott McGee argues that if insurers want aggregators to focus on more than just price, they should provide the claims data they’ve been asking for.
Why the MGA sector is built for what’s next
Trade Voice: Michael Keating, CEO, Managing General Agents’ Association, discusses key themes from this year’s MGAA conference and argues the MGA sector is helping to lead, not react, to change across the market.
Telephony data is your secret weapon against fraud
Fraudsters today switch easily between web, mobile apps and contact centres, exploiting whichever route offers the least resistance to make bogus policy applications and claims. This content highlights how real-time phone-number intelligence gives…
Aviva's Storah reveals further Direct Line gains to come
While Aviva has completed the bulk of its Direct Line integration, according to UK and Ireland general insurance CEO Jason Storah, a major overhaul of its claims systems is only getting started.
Endless heatwaves are becoming insurance’s hot potato
Editor’s View: A summer of heatwaves, wildfires and increasing subsidence claims is another warning that insurance cannot rely on yesterday’s climate to price tomorrow’s risks, according to Emma Ann Hughes.
BIA 2026 winner Q&A: QBE’s UK executive director Chris Wallace
QBE’s Chris Wallace explains what it means to be crowned General Insurer of the Year at the British Insurance Awards, sharing insights into claims transformation, developing solutions for emerging risks and the importance of keeping clients and brokers…
Monitoring telephony channels: are insurers missing the signals?
Fraudsters leave clues long before a claim is made. This content examines whether insurers are making the most of the intelligence hidden in customer calls.
Is a gen AI-enabled fraud tsunami heading for multiple business lines?
Amid an escalation of artificial intelligence-enabled fraudulent claims in the home and motor lines, Marcel Le Gouais explores how insurers are ramping up detection measures and collaborating with police to aid fraudster convictions.
The hidden role of telephony channels in insurance fraud
Voice calls remain a key customer touchpoint – and an overlooked source of fraud intelligence. This content examines how insurers could be using telephony data to detect scams earlier and disrupt organised fraud.
Minster acquires Arag Law’s PI book
Minster Law has acquired the personal injury business of Arag Law in a deal that sees Minster acquire Arag’s PI legal team and its active caseload.
Throwback Thursday: Entering Europe; Fire damage
Insurance Post’s Throwback Thursday steps back in time to August 1971 to remind you what was going on this week in insurance history when insurers were told they were better off in Europe and fire claims reached record highs.
Nord Stream ruling broadens reach of war exclusions
Alexandra Lyons, partner at law firm Stewarts, outlines how Nord Stream lost a €580m lawsuit in which it called for its insurers to pay out over explosions that damaged pipelines and examines the ramifications for the industry.
Average subsidence claim hits record levels
Data from the Association of British Insurers show home insurers paid out £72m for domestic subsidence claims during the second quarter of 2026.
Can telematics undo bad driving habits learned from parents?
As research shows young drivers pick up bad driving habits from their parents starting as young as three or four years old, James Armstrong, UK motor claims director at Admiral, considers how telematics can help develop good habits.
Time:To – Crawford’s Lofkin on making the most of insights
As claims are increasingly complex, Paul Lofkin, president of Crawford for UK & Ireland, says technology needs to be used to simplify difficult situations.
Why the NHS injury cost recovery scheme needs urgent reform
Trade Voice: Gordon Dalyell, treasurer at the Association of Personal Injury Lawyers, argues insurers must stop avoiding the true cost of treating people injured by their policyholders' negligence.
Big Interview: Jeremy Hyams, Claims Consortium Group
Claims Consortium founder Jeremy Hyams talks about his unconventional route into insurance, why he has returned as CEO, and how technology is set to transform the way claims are managed.
Winn slashes resolution times by 85% with ADR
Winn Group has announced alternative dispute resolutions have allowed it to cut down case times from 300 days to just 19.
Third of UK drivers scared to claim on insurance due to ongoing cost concerns
Motor insurance costs have become a major source of anxiety for UK motorists, with 35% of policyholders now afraid to make a claim for fear of pushing up prices. This content outlines why UK drivers remain some of the most hesitant in Europe to use the…
AI that could hit insurers with wave of court cases launches
Artificial intelligence-powered claims technology that its creators believe could lead to a surge in insurance disputes reaching the courts will be made available directly to consumers by the end of this month, Insurance Post can exclusively reveal.