Claims
Insurance needs to tap into agentic AI to evolve
Insurers should begin implementing agentic AI to help remove friction along the claims journey to save costs and better serve clients
Court ruling puts focus on D&O risks of board secrecy
The Supreme Court’s Saxon Woods ruling highlights how covert boardroom dissent can translate into personal directors and officers (D&O) insurance exposure, according to Sam Cornelius, lead management liability underwriter at Rrelentless.
Scottish broker awaiting embezzlement trial
The Financial Conduct Authority has secured a bankruptcy order against Arthur Temlett, trading as Abacus Insurance Consultants.
Why claims professionals must show their value in the age of AI
Trade Voice: John Bissell, executive director of Chartered Institute of Loss Adjusters, argues that as artificial intelligence helps policyholders challenge claims decisions, loss adjusters must respond by demonstrating clearer judgement, communication…
Ex-Intact counter fraud director Sumner launches consultancy
Adele Sumner, former director of counter fraud and financial crime at Intact Insurance, has announced the launch of Sumner Fraud Consulting.
Brokers overwhelmingly favour MGAs with in-house claims teams
Research commissioned by Direct Commercial has found that brokers overwhelmingly favour MGAs with in-house claims teams.
Diary of an Insurer: Charles Taylor’s Scott Spray
Scott Spray, senior loss adjuster at Charles Taylor, has a long-haired dachshund alarm clock, and navigates a sea of tourists who seem to think walking in a straight line is optional to inspect a charming old mansion block.
Winners of British Insurance Technology Awards 2026 revealed
Domestic & General, Mind Your Business Group (InsureTec.com) and DynaRisk were all two time winners at the British Insurance Technology Awards held last night (24 September) at The Brewery in London.
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Criterion’s Evans on neurodiversity as a competitive edge in claims
Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ideally suited to modern claims handling.
Insurance Post Census exposes employment progress and problems
While insurance may have more women reaching CEO and C-suite roles than ever before, Insurance Post’s 2026 Census exposes how progress is not being experienced evenly across the workforce.
Are insurers ready for autonomous vehicle crashes?
William Balfry, member of the motor sector focus team at the Forum of Insurance Lawyers and senior associate at DWF, examines the increasing rollout of automated passenger services and insurers will soon have to handle claims resulting from collisions.
Infographic: The UK’s rebuild cost gap is changing
In 2026, just 8% of UK properties are insured for the right amount. Based on data from 46,917 rebuild cost assessments completed, this infographic sheds light on the accuracy of building sums insured for residential and commercial properties, plus the…
Policy Expert’s Hardy on pricing home insurance for new risk reality
As extreme weather, rising repair costs and geopolitical instability reshape the risk landscape, Steve Hardy, CEO of Policy Expert, argues the home insurance market must price for long-term resilience rather than chase short-term affordability.
Why connected data is the real AI advantage in insurance
What separates insurers who experiment with AI from those who scale it into real, measurable outcomes? This blog highlights some key takeaways from a recent discussion between Microsoft and AutoRek which explored the power of connected AI data within…
Allianz’s Fletcher on blurred insurance fraud boundaries
Ben Fletcher, director of fraud and financial crime at Allianz, has highlighted the blurring lines between insurance claims fraud and other forms of criminal activity.
Big Interview: Chris Knight, Financial Conduct Authority
The Financial Conduct Authority’s new director of insurance, Chris Knight, speaks exclusively to Insurance Post about premium finance, why enforcement action against firms that fail to comply with the Consumer Duty is looming plus whether the watchdog…
UK claims service hits new record high
Six out of eight general insurance business lines showed improvement when it comes to claims service in the second quarter, with only energy and marine declining, the latest data from Gracechurch revealed.
Staff will reject ‘Ask Jeeves’ AI tools if options are limited
Ed Jackson, chief commercial officer at MGA HomeProtect has urged firms not to give staff “the Ask Jeeves equivalent of artificial intelligence” and establish some key principles in how to use the technology from the outset.
How 9/11 still shapes insurance
Editor’s View: On the 25th anniversary of 9/11, Emma Ann Hughes reflects on how the attacks changed terrorism risk, catastrophe modelling and insurance capacity forever and reminds the sector of how it must always help people recover from loss.
Heatwaves remind us that climate change resilience is crucial
View from the Top: Sarah Brown, risk engineering and resilience director at Axa Insurance UK, explains why the risk posed from regular heatwaves must be better understood in order to mitigate risk.