Claims
Five insurtech capabilities the c-suite is discussing
The insurance industry is ripe for disruption if it doesn’t address the challenge of core modernisation, especially now with AI, which can be an accelerator or threat. This blog highlights five insurtech capabilities that insurance CEOs and CIOs are discussing and why they matter.
Can motor insurers outpace digital deception?
While both fraudsters and the insurance industry are utilising technology and AI to commit and fight fraud, there are barriers to overcome and changes to be made if we want to swing the pendulum in the industry's favour.
The performance gap: Why operating models define competitive outcomes in insurance
The question facing every insurance leadership team is the same: is our operating model ready for what comes next? This whitepaper explores why the performance gap is not primarily a technology problem but an operating model one and how insurers can…
Repair times stabilising but new manufacturers could pose new issues
While it appears the market has mostly overcome the supply chain issues of recent history, getting vehicles back on the road quickly is still a challenge, with new manufacturers causing a new issue.
Telematics must move from pricing risk to preventing it
Liam Parker, telematics and first notification of loss manager at Winn Group, explores how insurers can move beyond pricing to use telematics and behavioural data to prevent collisions, improve claims outcomes, and foster safer driving.
Diary of an Insurer: Ticker’s Rachel Green
Rachel Green, fraud manager at connected motor insurer Ticker, catches the "bad guys", digs deep into the data, judges developments shaping the industry, trains the in-house AI fraud detection system, and ends the week with a trip to a tumble class.
Aviation losing money despite being ‘safest it’s ever been’
At the Marsh Aviation Summit, aviation underwriters lamented a lack of infrastructure investment and low profits, despite safety levels being as high as ever.
Intact calls for improved flood resilience products
A study has called for more sophisticated flood protection products for commercial properties, warning that millions of buildings are facing increased flood risk across the UK.
Supreme Court confirms £1bn furlough win for insurers
Insurers can rejoice today (22 April) after the Supreme Court rejected the policyholder appeal surrounding furlough payments relating to Covid business interruption claims.
Insurers urged to act now to avoid spiralling property repair costs
Verisk’s head of property, Ben Blain, has urged insurers to “act early” to soften the potential blow of increasing property repair costs stemming from the Iran War.
Why insurance renewal conversations may now matter as much as claims
Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a…
MGAA’s Keating on missed opportunities
Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, argues claims must shift from operational afterthought to strategic priority as regulation tightens, data gaps persist, and trust in delegated authority models is tested.
How top-rated insurers manage reviews
In insurance, because decisions are emotional as well as financial, reputation is built on how insurers listen and learn from customer experiences. This article explores how top-rated insurers use customer reviews to understand and improve the…
Recalls surge to record highs amid reform drive
European product recall activity has increased for the seventh year in a row, with 15,608 events recorded by Sedgwick across the UK and European Union in 2025.
Diary of an Insurer: Davies’s John Salt
John Salt, group chief product officer at Davies, is steering artificial intelligence governance and consolidating claims systems while still finding time for family curry nights.
Last lockdown claims ends a defining era for insurance
View from the Top: Karl Helgesen, COO at Intact Insurance, reflects on the lasting impact of Covid-19 on the insurance sector, as the limitation period for for lockdown claims comes to an end.
Intelligence behind the fraud patterns that matter
Synectics Solutions’ new Signals report uncovers the critical fraud patterns impacting insurers. Based on insights from National SIRA and the counter-fraud community, this report reveals where hidden exposure is building, how fraud moves across the…
The fate of insurers’ in-house law firms
David Worsfold examines why insurers originally embraced the in-house legal model, what commercial and regulatory challenges emerged, and why many have since retreated from it.
60 Seconds With… David Homer, QuestGates
David Homer, head of major and complex loss at QuestGates, talks resilience, racing rigs and why freshly ground coffee is non-negotiable.
Turning breed & age risk data into smarter pet insurance decisions
In a fast‑growing UK pet insurance market, understanding which pets drive the highest costs and why is no longer optional. This blog sheds light on which dog breeds drive the highest claims costs, the top five breeds by medical condition and why young…
Home insurance market shrinks as product strategies evolve
Although home insurance provider numbers have declined significantly since 2016, Angela Pilley, insight consultant for general insurance at Defaqto, reveals insurers are maintaining consumer choice through expanded product options.