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BIA 2016: People – young achiever, unsung hero, personality, achievement

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Young Achiever Award; Unsung Hero; Insurance Personality of the Year; Achievement Award

Allianz specialty underwriter is Young Achiever

In 2015 Stephanie Ogden took on the significant leadership position of specialty lines underwriting account manager for Allianz, after success as

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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