There is no crisis as far as complaints directed at insurers and brokers go – but even one unfairly treated customer is too many. So, how seriously is this area being taken and are efforts underway to raise standards further?
If feedback from insurers about their complaints procedures was taken strictly at face value, it would appear there is little to be concerned about. Although they commonly recognise that they are not perfect,...
Four out of five members of the public do not believe insurance companies will hand customers any savings made from proposed government reforms to personal injury claims.
Following the Alton Towers operator, Merlin, being fined £5m insurers have said that the incident will promote closer attention to risk management.
Health insurer Vitality has become the first in Britain to encourage customers into exercising by offering an Apple smartwatch as a reward.
Alan Maguire will retire as president and CEO of Aegis after 20 years with the business.