Insurance Complaints: No more Mr Angry


If feedback from insurers about their complaints procedures was taken strictly at face value, it would appear there is little to be concerned about. Although they commonly recognise that they are not perfect, many are quick to point to significant progress they have been making and to an ability to learn from their mistakes.The complaints that Aviva receives over the course of a year represent less than 0.3% of its customers, while Ageas reports that, although it took 16 calls for a claim to