There is no crisis as far as complaints directed at insurers and brokers go – but even one unfairly treated customer is too many. So, how seriously is this area being taken and are efforts underway to raise standards further?
If feedback from insurers about their complaints procedures was taken strictly at face value, it would appear there is little to be concerned about. Although they commonly recognise that they are not perfect,...
Paul Jardine has been named CEO of XL Catlin and Catlin Insurance Company UK syndicate, succeeding Andrew McMellin.
Venture Insurance has purchased Poole Martin which will see the company placing premiums of £13m per year.
There has been a 13% reduction in the amount of insurance fraud reported by the industry, according to government statistics.
The Association of British insurers has lost an appeal to government on the judicial review on changes to the discount rate for personal injury damages.