There is no crisis as far as complaints directed at insurers and brokers go – but even one unfairly treated customer is too many. So, how seriously is this area being taken and are efforts underway to raise standards further?
If feedback from insurers about their complaints procedures was taken strictly at face value, it would appear there is little to be concerned about. Although they commonly recognise that they are not perfect,...
Lloyd’s of London underwriter Hiscox said it has shortlisted two European Union countries and was in talks with regulators to set up a new insurance base to continue servicing clients after Britain leaves the EU.
QBE will move £500m of business, around 20% of its European operation, out of the UK in the wake of Brexit.
Hiscox’s London market business has presented an inconsistent and mixed operating year for the insurer, according to Steve Langan, CEO of Hiscox Insurance.
Aviva has asked staff if a robot could better perform their job. If the answer is yes, the company will offer employees the chance to be retrained.