Interview
Take on Trust
Stephen Verrall talks to Anthony Gould about the launch of the Prince's Trust Insurance Leadership Group and why the insurance industry should rally behind this charity, which is aimed at helping the UK's disadvantaged youth
A people person
Behind every good business is good people, according to Richard Harpin. Stephanie Denton finds out how he intends to build on the calibre of his staff to drive growth
Building a reputation
Chris Miller says he was initially drawn to loss adjusting because it looked like a "cushy job". Now president of the Chartered Institute of Loss Adjusters, he discusses his plans for the organisation and the profession with Ralph Savage
Taking a different tack
David McMillan, Norwich Union's partnerships director, tells Jonathan Swift why the company is taking a more active approach to affinity
A bone to pick
Justin McCracken, deputy director-general of the Health and Safety Executive, talks to Ana Paula Nacif about what he wants from the insurance industry
Back in business
Thomas Crawford had effectively retired from the insurance industry when the call came to step in at Crawford and Company. Jonathan Swift finds out why he and Jeffrey Bowman predict a bright future
Sinclair's spectrum of ideas
New AA director Kevin Sinclair talks to Guy Anker about his plans for the company, his ideas for expansion and how running marathons helps keep him ahead of the competition
The broker's broker
Tired of interviewing dull men in suits, Mark Geoghegan tracked down an old-style broker who doesn't mince his words - meet Chris Clark CEO of Willis Re Specialty
A Grace-ful NU beginning
The website was just the start - Adrian Grace, Barclays' new head of insurance, is planning to shake up every aspect of the service, as Jonathan Swift discovers
A very civil servant
Keen to appeal to all members, Stephen Haddrill, new director-general of the Association of British Insurers, met Anthony Gould to talk about the future of the trade body
Gently does it
APIL
Swiss springs forward
Despite Swiss Re posting healthy results for 2004, the firm's chief economist, Thomas Hess, believes the reinsurance industry is still some way from good health
Taking care of business
Election 2005: Interview
Born-again company
Crawford and Company has been revitalised during the past few years, winning a string of new contracts. Jonathan Swift spoke to Ian Muress and Benedict Burke
Steady as she goes?
Terry Clark is the new chief executive of Converium, after replacing Dirk Lohmann. The troubled rei...
Dedicated to the cause
Having just celebrated 35 years in one industry and one company, Cunningham Lindsey chief executive Gerry Loughney spoke to Ralph Savage about where he sees the adjuster now and in the future
Keep it in the family
The Markel Corporation celebrates its 75th birthday this year. Jonathan Swift speaks to chairman and chief executive Tony Markel, grandson of the company's founder and one of four generations of the family to have worked for the company, about the secret…
Which way for consumers?
Instead of protecting consumers, Laurence Baxter of Which? argues that Financial Services Authority regulation has given them a false sense of security. Ana Paula Nacif explains
Location, location, location
CNA Europe has offices based throughout the UK but is seeking to set up in other conurbations. Jonathan Swift talks to chief executive officer Keith Davies to find out more
Onward and upward
Lloyd's is in a position of strength for 2005 but Julian James says there is no room for complacency
Setting suns
The Treasury's decision to exclude travel agents from the Financial Services Authority's remit caused consternation in sectors of the insurance industry. Ana Paula Nacif talks to Association of British Travel Agents' chief executive Ian Reynolds, who…
Will the theory be proved in practice?
Tim Rankin is a firm believer in the practice of offshoring more complex claims operations and believes middle-office roles will be next to migrate overseas. Guy Anker reports on this theory
Committed to the cause
Declaring that the culling is over, Adrian Brown tells Stephanie Denton Royal and Sun Alliance is now committed to building strong relationships with personal lines brokers