FCA publishes first complaints figures since rule change

FCA phone regulation

The total number of complaints reported by firms in the second half of 2016 was 3.04 million. The FCA said this is higher than previous reporting periods because under the new rules all complaints are now captured in the data. Excluding banks, life, and health insurers, the top five most complained about firms for insurance products were:   !function(e,t,s,i){var n="InfogramEmbeds",o=e.getElementsByTagName("script"),d=o[0],r=/^http:/.test(e.location)?"http:":"https:";if(/^\/{2}/.test(i