Motor insurance: Falling claims volumes reignite pricing debate

Piggy bank car

Claims volumes fell significantly in 2020 as premiums crept down slightly, insurer figures show, leading to intensified campaigner calls for current and future savings to be passed on to motorists.

Insurers faced backlash as the Association of British Insurers’ latest motor premium figures showed a significant drop in claims and a small dip in premium prices over 2020.

There was a 19% drop in

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Stephen Wallace, McLarens

Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.

Neil Gibson, Sedgwick

Neil Gibson leads Sedgwick’s UK executive team as CEO and has overall responsibility for the 2,500 colleagues who work for the claims management company.

Lisa Bartlett, Crawford

Lisa Bartlett, chief operating officer for international at Crawford, is the first and only woman leader of a UK-based loss adjusting company.

Diary of an Insurer: Sedgwick’s Kristina Bahari

Kristina Bahari, customer care specialist at Sedgwick, kicks off 2024 by helping those whose homes have been damaged by Storm Gerrit and juggles the school run with helping a customer with medical difficulties find suitable temporary accommodation.

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