Intelligence: Performance reviews
A few years ago Net Promoter Scores were a buzzword in insurance feedback. However, after a year where the sector has suffered repeatedly from bad headlines over business interruption and Covid-19 payouts, Post asks if firms still want to hear about how they are performing.
“O wad some Pow’r the giftie gie us
To see oursels as ithers see us!”
So said Scotland’s national bard in the late 1700s – and that seemingly instinctive longing to get an outsider’s perspective is
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