Blog: Next Gen Claims - a perfect storm is looming

Insurers needs to look to the future to engage customers better when it comes to claims

For claims professionals, insurance leaders and those who just have a healthy obsession with claims, it is clear that exciting times lie ahead.  A perfect storm of factors are looming on the near horizon – factors that are already impacting claims organisations, forcing them to look outwards instead of inwards: digital disruption; the sensor revolution and explosion of new data sets; and finally, the demand for new capabilities and skills. The insurers that recognise these factors and understa