Insurers advised to cut FOS complaints by avoiding technical jargon
The number of consumer complaints lodged against general insurers with the Financial Ombudsman Service can be reduced by cutting down on the extent of technical jargon in responses to policyholders, according to compliance experts.
According to data published by the FOS last week (24 February), in the second half of 2014 the ombudsman received more than 160,000 complaints about the financial services sector, the majority of
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Broker
Insurance Post’s star-studded Christmas Special for 2025
The award-winning Insurance Post Podcast has signed off the year with a Christmas Special featuring industry heavyweights, newsroom favourites and even a CBeebies-style bedtime story.
Five insurance M&A storylines to follow in 2026
As we bid farewell to 2025, Post content director Jonathan Swift highlights the M&A storylines that might make the transition from rumour to reality next year and beyond.
Clear Group’s Howard Lickens to retire
Howard Lickens, founder of insurance broker Clear Group, is set to retire at the end of this year, the business has announced.
Throwback Thursday: ‘Goldfinger’ of Lloyd’s attempts comeback
Insurance Post’s Throwback Thursday steps back in time to December 1985 to remind you what was going on this week in insurance history when ‘Goldfinger’ of Lloyd’s, Ian Posgate, was trying to return to the market.
Q&A: Nikki Lidster, Zurich
Zurich UK’s head of SME Nikki Lidster talks to Insurance Post about the firm’s growth in 2025, its plans for 2026, and how it revamped its products this year.
Broker Review of the Year 2025
A softening market put downward pressure on brokers revenue in 2025 but businesses that embraced digital breakthroughs and delivered exceptional service have succeeded in holding on to their clients in a competitive market.
Big Interview: Rhys Thomas, Thomas Carroll Group
Rhys Thomas, CEO of Thomas Carroll Group, speaks to Insurance Post about life as an employee-owned trust, and why he’s focusing on people growth instead of M&A.
Richard Tuplin to depart Everywhen
Everywhen’s CEO of insurance broking Richard Tuplin is set to depart the business, with CCO Phil Bayles set to oversee relationship broking.