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In Series: Not out of the PI woods yet

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Although recent reforms have made a difference to problems plaguing the personal injury sector, insurers say they have not gone far enough. So what more can be done?

Actuaries know a thing or two, so it is cheering to see their research shows the series of measures taken by the insurance industry to curtail the compensation culture are working – even though

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to protect customers urgently needs reform.

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