Head to Head: Claims Ratios
This year’s Biba conference, taking place at Manchester Central, has the theme ‘Customer, customer, customer’. With that in mind, Post asked some leading industry figures to go head-to-head on the burning customer issues.
Will insurers publishing claims ratios help customers make more informed decisions?
NO, says Rob Smale, claims director, Ageas
I am all in favour of giving customers more information to help them in
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