Data protection key as insurers seek to improve online engagement
Insurers have conceded they must overcome concerns regarding data protection breaches if they are to improve online customer service, following a survey that showed the sector is failing to adequately engage with consumers.
A study by management software provider Eptica, which evaluated 10 UK insurers across the general, motor, home, life, travel and pet sectors on their ability to answer 10 questions online, found
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