Post - 2011-04-14

View from the top: mind the gap please

As a regular London underground commuter I am frequently reminded of the gap in expectations that yawns between me as a paying customer and the so-called service delivery provided by the management of our capital's public transport infrastructure.

Penny Black's insurance week

Penny understands the launch of widely anticipated new insurance trade body the Managing General Agents' Association has been held up by a lack of technological foresight.

Comment - claims: cutting the cost of claims

Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.

Apil chairman blasts MoJ proposals in inaugural speech

Incoming president of the Association of Personal Injury Lawyers David Bott was set to slam Ministry of Justice proposals to make personal injury victims meet legal costs from their compensation payouts in his inaugural speech today (14 April).

Hastings and Admiral weigh up fraud tool

The Surveillance Group is set to launch a new smart key forensic service aimed at helping motor insurers detect fraudulent theft claims by providing "incontestable" evidence in court.

Axa pledges autonomy in mass branch overhaul

Regional brokers have welcomed an overhaul of Axa's "overly bureaucratic" regional strategy, after commercial chief executive Amanda Blanc outlined plans to devolve decision-making power from the insurer's head office.

Motor: real time pricing

Intermediaries remain a significant distributor of motor insurance but, if profitability is to be secured, Laurence Walker says new underwriting models must be embraced.

Postbox: PPI rule change — a long time coming

News that the Competition Commission has published its final order detailing measures that will reduce the risk of consumers being mis-sold payment protection insurance, and create opportunities for other providers, is to be welcomed. But it's…

Arista bid to double GWP

Arista Insurance is to target cross-selling opportunities in a bid to double its gross written premium to between £120m and £150m by 2014.

Legal update - jury trials: judge, jury and compensation

Personal injury claimants in Scotland have long enjoyed the right to a jury trial to determine liability and damages, but record-breaking awards over the past six months has seen their popularity with claimant lawyers surge. Julie Keenan looks at the…

Editor's comment: The only way is up

Amanda Blanc's radical restructure of Axa's commercial lines business is undoubtedly a bold one. Not only does it leave more than 100 head office staff staring down the barrel of redundancy but her self-imposed deadline to devolve power to regional pens…