Spotlight: Lloyd's and the London market: Adapting to the needs of the modern insurance customer
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With the launch of Blueprint One last September, Lloyd’s has demonstrated its commitment to an ambitious programme of modernisation for the London Market. But, as research conducted by Post with WNS found, opinion is split on the success of the proposed reforms
When asked to state how confident they were about meeting the modernisation requirements and adapting to customer needs, just over half (50.9%) of respondents opted for a four or five on a scale of
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