Career development: Covéa commercial claims team wins customer service accreditation

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Covéa has obtained the Institute of Customer Service’s Service Mark accreditation for commercial claims.

This approval means Covéa’s service has been independently confirmed as having customer interests at the centre of its operations, as well as being committed to delivering excellent service. The

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Sobering reading for those with a Biba hangover

Editor’s View: If you are nursing a hangover after going to this year’s British Insurance Brokers’ Association conference then Emma Ann Hughes reckons you missed the point of attending the annual gathering in Manchester.