Claims Claims service continues to improve The trend of overall improvement in claims service seen in the UK market continued in the second quarter of 2024. 16 Sep 2024   |  Analysis

Claims Diary of an Insurer: Charles Taylor’s Rose Goad Rose Goad, claims team leader at Charles Taylor Assistance, works with aviation clients, helps the UK and Singapore team stay connected and shares her love of Formula 1. 16 Sep 2024   |  Column

Claims Is the ombudsman right to target loss adjusters? Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack. 13 Sep 2024   |  Opinion

Commercial CFC CEO makes pitch for ditching exclusions Removing exclusions from insurance policies would be a net benefit for insurers both in terms of profit and customer experience, CFC CEO Andy Holmes has claimed. 12 Sep 2024   |  News

Claims Q&A: Kim Harrison, Apil Kim Harrison, president of the Association of Personal Injury Lawyers, discusses her ambitions for her presidency, diversity in the industry and the justice gap in injury claims. 12 Sep 2024   |  Q&A

Personal Travel insurers that satisfy customers revealed Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey. 09 Sep 2024   |  Analysis

Commercial Court of Appeal upholds key Covid BI judgment The Court of Appeal has confirmed that hundreds of thousands of businesses with ‘at the premises’ disease cover are entitled to claim for Covid losses, dismissing appeals brought by insurers. 06 Sep 2024   |  News

Claims How fraudsters’ fake documents and images are challenging insurers Fraud trends have moved on since the pandemic and now insurers face the challenge of tricksters who generate fake documents and imaging, insurance professionals gathered at the Verisk Insurance Conference in London were told yesterday (5 September). 06 Sep 2024   |  News

News Police warn insurers about uptick in deepfake fraud Detective Chief Inspector Tom Hill, head of unit for the Insurance Fraud Enforcement Department at the City of London Police, has warned audio and visual manipulation enabled by technology, also known as deep fakes, is a major growth area for insurance fraud. 05 Sep 2024   |  News

Claims Foil’s Tara McSorley on increasing damages awards in Northern Ireland Trade Voice: Tara McSorley, chair of the Forum of Insurance Lawyers Northern Ireland and legal director at Clyde & Co, gives Post readers the rundown on recent changes to damages guidance. 03 Sep 2024   |  Opinion