The House of Lords Financial Services Regulation Committee has concluded its findings around the regulation of travel and home insurance policies in the UK, and said the regulator has “more to do” to address customer understanding and outcomes.
The Financial Conduct Authority is preparing to take a closer look at delegated authority arrangements, with an information request being sent out to get a clearer picture of how outsourcing is being used across the insurance market.
The Financial Conduct Authority has said it will “continue to put pressure” on companies offering premium finance in a bid to continue lowering annual percentage rates after revealing the impact its enforcement action has had so far.
Lady Mayor of the City of London Dame Susan Langley has said firms are over-interpreting the watchdog's rules, and that leaders must be braver as uncertainty grows
The Financial Conduct Authority’s decision to ditch its 15-hour-per-year continuing professional development requirement for insurers should not be viewed as a relaxation of standards, according to the regulator’s director of insurance, Chris Knight.
View from the top: Andrew Otter, head of regulatory engagement at Markerstudy, argues that a healthy culture and strong governance, not just regulation itself, are what ultimately drive good customer outcomes.
The Treasury Committee has warned that contents insurance is among the areas where financial exclusion can cause the “greatest consumer harm”, with urgent action needed to protect customers.
David Allison, head of intermediary consultancy south at Insurance Compliance, said improving customer understanding is an unsolvable problem, and questioned whether general insurance should ever have been regulated by the Financial Conduct Authority.
How artificial intelligence can be used to satisfy the Financial Conduct Authority is outlined by Mike Crane, managing director of Axa Commercial, in the latest Insurance Post Time:To video.
23 Oct 2026
