Kim Harrison, president of the Association of Personal Injury Lawyers, discusses her ambitions for her presidency, diversity in the industry and the justice gap in injury claims.
David McMillan, CEO of Esure, on why he isn't frightened to shed volume in order to protect profitability, the pain points of the provider's digital transformation plus how customer expectations are now shaped by Uber's activity rather than Aviva's latest efforts.
Esure CEO David McMillan revealed his team identified numerous issues with the way the insurer, as well as the wider market, operated during its recent digital transformation overhaul.
Lloyd’s CEO John Neal has said he expects current insurance pricing conditions to persist, dismissing suggestions of imminent widespread softening of rates.
Detective Chief Inspector Tom Hill, head of unit for the Insurance Fraud Enforcement Department at the City of London Police, has warned audio and visual manipulation enabled by technology, also known as deep fakes, is a major growth area for insurance fraud.
Insurance Post’s 2024 Census shows women have smashed through the industry’s glass ceiling, and most employees are only going into the office on Tuesday, Wednesday and Thursday, post-pandemic.
Matthew Hill, the third CEO of the Chartered Insurance Institute in as many years, knows only 10 Downing Street has had a faster revolving door than the industry’s professional body in recent years.
13 Sep 2024 
