Ombudsman promises overhaul of thematic reviews
The Financial Ombudsman Service has pledged to make better use of its casework insight and improve how it shares findings with the insurance sector, as part of a wider programme of structural reform.
Speaking at the Association of British Insurers’ conference at the QE2 Centre in Westminster this morning (3 February), ombudsman managing director Rachel Lam, pictured, said the ombudsman was working
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Regulation
Throwback Thursday: Writing gaffs; Don’t ring us
Insurance Post’s Throwback Thursday steps back in time to February 1971 to remind you what was going on this week in insurance history when insurers were shown how to improve their writing and providers made house calls.
Why insurance’s culture of utmost good faith is under threat
After nearly four decades working in general insurance, Brett Sainty, CEO of BLW Insurance Brokers, warns that rising enforcement action, commercial pressures and mounting broker debt signal a dangerous erosion of integrity, trust and the doctrine of utmost good faith at the heart of the industry.
Why FCA’s premium finance probe fell short
Rebecca Deegan. director of consumer campaign Fair By Design, argues the Financial Conduct Authority premium finance market study stopped short of addressing past overcharging or tackling the underlying incentives that push costs onto people who have the least ability to pay.
Q&A: Andy Wright, Resnova
Andy Wright, co-founder of a new consultancy firm, Resnova, speaks to Insurance Post about his time at Tesla and Zego, why he wanted to set up a consultancy firm, and why he thinks the next wave of insurtech funding could be coming from China and the Middle East.
Regulatory ripple effect of the Which? insurance complaint
The Financial Conduct Authority’s response to Which?’s super-complaint about home and travel insurance, and the regulatory ripple effects now facing the industry, are the focus of the latest episode of the Insurance Post Podcast.
FCA ends premium finance probe looking like a tired parent
Editor’s View: Two years after the Financial Conduct Authority kicked off about premium finance, Emma Ann Hughes feels the regulator’s market study final report felt more like finger-wagging from a worn-out parent than meaningful action from a watchdog with a powerful bite.
Lawyer warns of worrying uptick in driving licence fraud
Ruth Needham, partner and head of fraud at law firm Kennedys, believes insurers need to put more checks in at the onboarding stage of selling car insurance, after seeing an uptick in fake licences and documents.
What to expect from the regulator in 2026
The latest episode of the Insurance Post Podcast aims to prepare you for the regulatory red tape heading your way in 2026.