Editor's comment: Time for a scrap over metal

Jonathan Swift

As an avid music lover, the year end is always a good time to catch up with the inevitable flurry of ‘best of’ lists to make sure that I have not missed out on any gems.

On the flipside, the dying days of 2011 saw a number of lists published that were anything but music to the insurance industry’s ears. Two in particular that caught my eye were headed by Chelmsford

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

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