Postbox: Time to bridge the divide
In response to Phil Bird's article ('Time for change?',www.postonline.co.uk/1567561) published in the 31 December/7 January issue, I wholeheartedly agree with his observations. And, coming from an insurance company background — with the added advantage of now being on the outside looking back in — believe there rarely exists any cohesion between claims and underwriters.
With the rush to centralise and rationalise the insurance operation, most insurers seem to have thrown away the very raison d'etre of their existence — good underwriting of the risk should equal the
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