Post interviews Duncan Howorth, CEO Asia, JLT ahead of the Claims Conference Asia 2014 on 20 March in Hong Kong.
Post: How long have you been in Asia and what helped you develop a thorough understanding of the Asian market?
Howorth, pictured: I have been based in Asia for just one year, after 13 years in London with JLT. During this time I have visited the region regularly, working on client projects. I have also been international chairman of employee benefits for the last five years and in this role I have led the strategic development of our business in Asia.
What has been the number one issue in the insurance industry in the past year?
It is difficult to pick one. We have seen a lot of new capital entering the market and this together with low catastrophe claims is driving down pricing. We've also seen an increase in capital deployed in Asian markets which is also good news for clients and brokers in the region.
What is the most important factor in terms of claims management for JLT?
Claims is arguably where we need to be at our best; how we respond and support clients determines the future of the relationship. Settling claims promptly is really important to clients. Being visible and proactive is critical to us, and brings the most comfort to clients at a difficult time.
What are the top five emerging risks in the Asian market?
People, intellectual property, supply chain and business interruption, and finally political risk has reared its head once again. These risks reflect the region, the maturity of our talent and workforces, more sophisticated business models and positions in value chains at Asian companies.
Meet Duncan Howorth at the Claims Conference Asia 2014 - Duncan Howorth will be presenting the afternoon keynote address at 13.30, on "Emerging risks in the Asia region - a reflection of developing economies"
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