Blog: Save to spend on IT

- Patrick Molineux
- 21 Aug 2015
- Indicative reading time: 1 minute

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In today's digital world, customers demand a level of control in how, where, when and on what device they interact with their insurer. Service providers who fail to adjust their service levels to meet these demands will quickly lose out.

Insurers therefore now have the dual challenge of managing their cost of operation, while at the same time adjusting their business model to respond to customer demand. If unsuccessful, they risk

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