Fraud: The fight goes on

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The insurance fraud taskforce has reported, but now we are in limbo, so will there be work to ensure the report’s recommendations materialise or will it be a missed opportunity?

Recent months have provided reason to hope that 2016 could prove a pivotal year in tackling insurance fraud, which is estimated by the Association of British Insurers to cost the country in excess of

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

How insurers should navigate supply chain disruption

With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global­, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.

Could rugby court clash shift the sport to self-insuring?

The outcome of a lawsuit launched by hundreds of rugby union players could have a far-reaching impact on the future of the sport. Tim Evershed looks at whether parallels can be drawn with similar actions in the US against governing bodies, such as the NFL and NHL, and what can be done to make sure players remain insurable.

Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

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