Consumer Focus: 2016: The year of the ‘switcher’?

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The insurance industry saw huge changes in 2015, with changes in regulation and government tax rises. The effect on consumers will be seen over the next year – and they may not be happy

This year has started with a bang in the general insurance market, with both home and motor insurance being jostled in to the limelight by events and the government.

It looks like 2016 is going to be a

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Q&A: Roi Amir, Sprout AI

Frances Stebbing speaks to Roi Amir, CEO of Sprout AI about how insurers can rebuild policy holders trust in artificial intelligence and why insurers need to bring customers along for the digital transformation journey.

Using AI to monitor claim health

Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.

What the future holds for AI regulation

Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan Rajguru, Verisk UK's head of analytics.

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