Comment - claims: cutting the cost of claims

roger flaxman

Introducing non-adversarial means of dispute resolution could be the answer to cutting the cost of claims, empowering qualified professionals and delighting the customer, argues Roger Flaxman.

Advertising costs are one of the first casualties in our industry in times of economic hardship — along with headcount, marketing and training. But what about cutting the cost of claims?

As we will

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