Commentary - Winter freeze: Burst pipe problems

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The industry is currently paying out an estimated £7m a day over burst pipe claims. Graeme Fitzpatrick asks if insurers are doing enough to help customers prevent them.

The issue of burst pipes has been dominating the national headlines for the past month, as the bitter cold spell interrupted water service to homes up and down the country, and in Northern Ireland in

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How to support insurance customers in vulnerable circumstances

As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do to meet the watchdog’s expectations.

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