Post - 2010-01-07
Despite claims handling being an intrinsic part of every insurer's reputation, Leigh Jackson ponders why the discipline is so under-represented at board level.
At the beginning of January, former Aviva GI boss Mark Hodges took over as chief executive officer of the insurer's UK business, a position last filled in 2007. He talks to Jonathan Swift about the decision to reinstate the role, his plans for Aviva and…
Phil Bird highlights the continued cultural and philosophical divide between many underwriting and claims teams, and argues that closer working can only benefit the industry as a whole.
Changes to capital requirements are not the only element of Solvency II that insurers should be concerned about. Neil Coulson details the proposals for onerous information sharing.
Never hold a major planning meeting just before Christmas. Psychologists tell us that in the run up to the festive season most people can only focus their minds on the 25th itself; beyond that is a just a blank.
Rachel Gordon looks into contingent commissions, questions why so many brokers and insurers refuse to explain their strategies, and queries whether the Financial Services Authority's stance is strong enough.
A lot has changed over the past 10 years in the damage management industry, with new technology, procedures and professionalism taking centre stage. Sam Barrett reports on the changes.
The appropriate methods for the clean up of contamination are not always followed to the letter. Martin Richell reports on the liability issues that can occur when this is the case.
November's flooding in Cumbria once again highlighted this growing risk and coincided with publication of the Flood and Water Management Bill. Tony Hutchins assesses the proposals and asks if the government is doing enough to manage flood risks.
When a company goes under, it is easy to blame the auditor that signed off the accounts, but it may not be that simple, explains Richard Highley.
Penny is getting sick of this cold weather, although the freak blizzards in Kent on 17 December added a surreal element to Towergate's Moroccan themed soiree that saw marketing boss Marc DonFrancesco kitted out as a camel and CEO Andy Homer masquerading…