Post - 2009-12-10

The quiet revolution

Forward-thinking companies are exploiting new technology platforms — such as the Iphone — but are insurers aware of these opportunities and what are they doing to embrace them, asks Tim Tribe.

Innovation sitting on your doorstep

Commoditisaton and viewing insurance as a necessary evil has led to a lack of consumer confidence in motor insurance. Mark Scanlon explains why insurers will reap the benefits of returning to pure insurance.

The real threat

Myths about cross-selling and fear of expert knowledge are putting commercial brokers off branching into high net worth. Bob Trott explains why these should be overcome before direct writers take the opportunity away.

Play the long game

Despite the economic troubles of 2009, Lloyd's and the London market still had a fairly successful, if cautious, year. Mairi MacDonald takes a look back at the past 12 months.

Delivering the message

There remains a general reluctance by police forces to handle individual insurance fraud cases, but there must be deterrents such as custodial sentences and heavy fines if insurers are to change the view that they are an easy touch, writes Tom Scott.


The Lloyd's market is seeking to further enhance and modernise its processes with a claims transformation project. David McCarthy considers the proposed reforms, the pilot scheme about to commence and their potential impact.

Calm on the surface

Although 2009 may have seemed a relatively quiet year in the insurance legal arena, Lynn Rouse reports that furious paddling has been underway, with change around the corner.

Fine-tune required

The Sentencing Guidelines Council recently published its thinking on fine levels for corporate manslaughter cases, which could disappoint pressure groups. Peter James reports on what these recommendations entail.

Don't just stand there, do something

Dr Manda Holmshaw examines why critical incident debriefing may be the wrong approach to meet the needs of emotionally distressed people after a major disaster.

Cyber threat or opportunity?

Data loss and data theft are real risks for insurers — but could they also be an opportunity? Patrick Hill reports.

Turning point

An increased focus on transparency and the auditing of placement negotiations are just two of the market factors that have fuelled the latest trend towards electronic trading, writes Chris Dobson.

Different strokes

With insurers facing many challenges, no two are in the same situation. Richard Collard and Tony Boobier report on how firms are unlocking the value in their data and bringing together existing technology intelligently.

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