Post - 2009-11-26

From Bromley to Brentford

Charles Crawford, chief executive of the Davies Group, talks to Jonathan Swift about developing his skills in a different sector, strengthening client relationships and his future plans for the business.

The whole picture

Despite their importance to many insurers, brokers are often forgotten when it comes to the servicing of claims. Ana Paula Nacif reports on the benefits providers may achieve by addressing this issue seriously.

Thieves without frontiers

Cross-border fraud is a big threat for European insurers and to tackle it, they must work together and share information to fight crime. However, data protection is causing its own issues, writes Stephanie Denton.

Room for more

Suppliers' one-stop-shop approach of offering everything from claims valuation through to repairs is no longer flavour of the month for some insurers, says Sam Barrett.

Agenda setting for Cutts

Incoming president of the Forum of Insurance Lawyers Dan Cutts talks to Lynn Rouse about becoming the voice of the wider public interest and counteracting the claimant lobby.

The mutual way

Rachel Gordon examines whether mutuals have been able to make hay while their public company counterparts struggle, and if the model is set for resurgence in the public sector.

Unfairly accused

Twelve months on from the collapse of Woolworths, fingers are still being pointed at trade credit insurers, accusing them of intensifying the economic struggle by withdrawing cover. Edward Murray reports.

The truth hurts

Insurers should wear their claims experience as a transparent badge of honour to help change the public perception of the insurance industry, writes Tim Crossley.

In the front row

Peter Whitehead discusses why the application of a front-loaded claims investigation process in most cases could result in settlement in less than 12 months of instruction by the insurer.

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