Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
Over the last three years, customer satisfaction with home insurers has remained remarkably consistent – drifting only slightly from 79.8% in Spring 2022 to 80.3% in the latest wave of our customer
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