Chartered Insurance Institute (CII)

Spotlight on Reputation: Stop whispering,startshouting

Insurance brokers were shocked by research that showed a large proportion of people did not trust them. Rachel Gordon looks at the reaction, their relationships with clients and why brokers should start being more vocal about their value.

Spotlight on Reputation: Making progress over trust

In 2009, the Chartered Insurance Institute published its Future of Trust in Financial Services research, which revealed some key concerns for the insurance industry. Two years on, CII faculty members reflect on the progress made.

CII Blog: Tesco leaves carrot and stick on shelf

At an insurance conference I attended 10 years ago, delegates were given a challenge to "think like a retailer". Specifically, they were asked to consider what Tesco would be discussing at their annual conference. Store openings, layouts, product lines,…

Chartered: A Broker's view: Barnett & Barnett

In the second of a three part series Post and Insurance Age editor-in-chief Jonathan Swift talks to Barnett & Barnett Compliance and training manager Toni Richardson about the benefits for a broker in being chartered.

Penny Black's insurance week

Given his aspirations as a pop impresario, Penny was interested to see former IAG UK boss and Hastings investor Neil Utley enter the annual Rich List chart above the likes of George Michael, Robbie Williams and Phil Collins.

Chartered: A Broker's view: Caunce O'Hara

In the first of a three part series Post and Insurance Age editor-in-chief Jonathan Swift talks to Caunce O'Hara director Chris Caunce about the benefits for a broker in being chartered.

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