| Intelligence behind the fraud patterns that matter
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| Synectics Solutions’ new Signals report uncovers the critical fraud patterns impacting insurers. Based on insights from National SIRA and the counter-fraud community, this report reveals where hidden exposure is building, how fraud moves across the ecosystem and where focus should turn next. |
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| Outcome-seeking AI: Insurance’s next platform evolution
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| Once AI agents are trained across underwriting, claims, policy administration, and customer engagement, something fundamentally new becomes possible. This blog sheds light on why the emergence of outcome-seeking AI marks the beginning of a new phase in insurance technology. |
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| Digital Maturity Report 2026: The UK's Top 20 Insurance Companies
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| Every insurer in the UK has a digital presence but very few have digital performance. This report assesses how the UK’s top Insurance companies are performing digitally by evaluating 20 insurers across 10 areas, including: strategy; search; app use; customer satisfaction; and AI visibility. |
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| Why insurance renewal conversations may now matter as much as claims
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| Even when claims and service are delivered as expected, customers are now much more critical of the value they’re getting and whether products genuinely meet their needs. This article explores why the routine policy renewal conversation is becoming a decisive moment in shaping customer loyalty. |
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| Pricing transformation in insurance
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| Insurance pricing is under pressure to evolve, yet many insurers continue to rely heavily on outdated approaches. Drawing on exclusive survey findings and insight from decision-makers at leading insurers, this report explores the practical realities of pricing transformation. |
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