Improving customer experience through operational excellence - webinar

oracle-webinar

Facing ever-changing demands from the regulator and consumers alike, insurance providers must adapt their processes to produce a superior customer journey.

As such an integrated technology and customer experience strategy is not just a luxury, but an integral component of any insurer's ambition to differentiate itself in this competitive marketplace.

Because the expectation of policyholders are no longer shaped by their experiences within the financial services space, but dealings with retailers, media and other service providers on a daily basis.

Against these benchmarks, providers must embrace the likes of real-time customer interaction and the potential of mobile to move away from being product centric to embrace a culture that places the consumer at the heart of everything they do.

This was the focus of a recent webinar, delivered in partnership with Deloitte and Oracle, which delved into these topics to assess what needs to be done to achieve a return on digital investment and common obstacles that may be faced along the way.

 Topics discussed include:
• Sharing a single set of rules and product calculations across multiple business areas and systems
• Innovating on business processes that cross traditional functional areas
• Reducing the complexity of an IT ecosystem to reduce risk and optimize performance through common rules architecture
• Implementing highly configurable, rules-driven systems to align policy lifecycle processes with their business transformation strategy

Speakers include:
David Punter, principal consultant, Insurance Global Business Unit, Oracle
Richard Pryor, director, technology integration, Deloitte
Moderator: Jonathan Swift, group editor-in-chief, Post

To watch this webinar now click here

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here