Why claims are the true test of an MGA
As the MGA sector continues to evolve, Michael Keating, CEO of the Managing General Agents’ Association, argues claims excellence must be a strategic priority and technology embraced for efficiency, service improvements and complementing the human touch.
As the sector matures, it is vital that MGAs do not stand still - particularly when it comes to claims.
For MGAs to truly differentiate themselves, claims excellence must be embedded in their DNA.
Und
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