Articles by Jen Frost
Briefing: Lemonade’s phrenology hangover
Jen Frost reflects on a staggering self-engineered series of events that saw insurtech Lemonade have to deny using outdated and disproven phrenology in its artificial intelligence claims system.
Ardonagh to buy Besso and Ed owner BGC's insurance business
Ardonagh has agreed to purchase BGC Partners’ insurance operations, including Besso and Ed.
Lemonade refutes activist short seller’s ‘security flaw’ allegations
Lemonade has denied that its website has a vulnerability that could enable people to enter and edit its users’ accounts without providing credentials, as alleged by an activist short seller.
Biba conference website disrupted as trade body blames server issues
Delegates set to attend the British Insurance Brokers’ Association’s online annual conference have been unable to access the platform.
Brendan McCafferty exits Markerstudy's Brightside with rest of senior leadership team to follow
Former Brightside CEO Brendan McCafferty has left the broker following its purchase by Markerstudy, with the rest of Brightside’s leadership team to follow and the possibility of role reductions for more junior staff, Post can reveal.
Briefing: Aviva's ill-timed sick pay cuts
Aviva’s plan to cut company sick pay entitlement mid-pandemic is at best a head scratcher.
Aviva slashes sick pay for long-serving staff
Exclusive: Aviva is set to halve company sick pay for staff who have been at the financial services firm for two years or more.
Interview: Stephanie Smith, Allianz
Allianz Insurance chief operating officer Stephanie Smith virtually joined Jen Frost to discuss her engineering and aviation experiences, Allianz’s LV and Legal & General integrations and £5bn ambitions.
DLG hints at ‘new model’ with COO Steve Maddock to exit
Steve Maddock, Direct Line Group chief operating officer, will leave the insurer at the end of the year, as DLG confirmed he will not be replaced and teased a “new model”.
Briefing: Abrdn or Aberdon’t
Standard Life Aberdeen’s Abrdn rebrand has met with consternation and raised eyebrows – time will tell whether it pays off or falls vowel of its own “clarity of focus”.
Insurdata reorganisation sees UK company enter liquidation
Insurdata Limited, the UK company of US based Insurdata Corporation, has been placed in liquidation, with members of the team having left the business due to restructuring, Post can reveal.
Broker to compensate customers for oversight breaches as regulator eyes AR clampdown
The Financial Conduct Authority has launched its fees consultation and hit out at appointed representative drivers of harm, as it publicly censured Alsford Page & Gems for AR oversight breaches relating to the sale of extended warranty insurance.
Aviva UK leadership changes as Phil Bayles departs for Ardonagh
Phil Bayles is joining Ardonagh after 18 years at Aviva, most recently as its chief distribution officer, with Gareth Hemming set to succeed him at the insurer.
Q&A: Keoghs' Sarah Swan on how the Covid lockdown threatens an uptick in child abuse claims
Public Sector organisations are bracing themselves for future claims related to alleged failure to protect and failure to remove children from abusive environments during the Covid-19 lockdowns. Keoghs partner Sarah Swan spoke to Post about why abuse…
Marshmallow accused of pilfering trade secrets in Mulsanne legal row
Mulsanne has accused Marshmallow of stealing its trade secrets and other breaches in a legal row that has seen a judge order the broker to disclose underwriting information.
‘Reporting gap’ warning as less than 1% of intermediaries reported conduct breaches under first year of SMCR rules
Last year just 15 insurance brokers or intermediaries reported conduct rule breaches under the Senior Managers & Certification Regime, a freedom of information request has revealed.
Briefing: Lowering the bar
Change at Lloyd’s does not come easily, the London & International Insurance Brokers’ Association was reminded last week, after its suggestion that formal attire requirements be banished to the annals of history was at first met with almost anything but…
Northern Ireland aims for minus 1.75% discount rate by end of May
The Northern Irish Department of Justice intends to push its minus 1.75% personal injury discount rate change through by the end of May.
Covéa files complaint against Scor CEO Denis Kessler
Covéa has filed a complaint against Scor CEO Denis Kessler, in a move blasted by Scor as “deceitful and groundless”.
Weddingplan claims being paid following Supreme Court BI ruling
Some claims on wedding insurance policies sold by managing general agent UK General that were initially rejected are now being paid with policyholders also receiving compensation, Post has learned.
Insurers granted extra time for some pricing practices rule changes
The Financial Conduct Authority is set to grant firms until the end of 2021 to implement some of its pricing practices reforms.
Insurer test case BI claims payouts to March revealed
Data released by the Financial Conduct Authority shows that up to 3 March insurers had paid out £192m towards interim payments and £279m to settle Covid-19 related business interruption claims affected by the regulator’s test case, with Covéa leading the…
Briefing: Covid BI claims and indemnity period clawbacks
Businesses due Covid payouts with longer indemnity periods must be aware of clawbacks – and why it is a gamble whether they accept a full and final settlement now or let their cover run.
Briefing: The professional indemnity stalemate
Professional indemnity has become a problem line for the market and the sectors it serves, with shrinking capacity and stricter underwriting terms in cases leaving professions feeling left out in the cold.