Insurers advised to cut FOS complaints by avoiding technical jargon

The number of consumer complaints lodged against general insurers with the Financial Ombudsman Service can be reduced by cutting down on the extent of technical jargon in responses to policyholders, according to compliance experts.

According to data published by the FOS last week (24 February), in the second half of 2014 the ombudsman received more than 160,000 complaints about the financial services sector, the majority of

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Q&A: Aviva’s Ryan Birbeck and Michael Yabantu

Aviva’s Michael Yabantu, managing director of mid-market, and Ryan Birbeck, broker and client development director, sit down with Insurance Post to talk about the internal changes Aviva has made to make access easier for brokers, what product lines it hopes to explore over the next 12 months, and why the London Market is a “key area” for growth in 2024.

Price of tower block insurance finally slashed

Insurance premiums for leaseholders waiting for combustible material to be removed from their blocks of flats could plummet by up to two thirds following the launch of the Association of British Insurers’ Fire Safety Reinsurance Scheme today (13 March), according to Axa.

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