Opinion/Claims
Climate change puts brokers centre stage
With floods, heatwaves and subsidence rewriting the rules of risk, Caroline Elliott-Grey, senior product manager for UK and Ireland at LexisNexis Risk Solutions, argues brokers who harness property-level insights can build trust, protect clients and prove their value in a volatile market.
Are first edition children’s books an insurance risk?
Emma Myrie, lead underwriter at specialist home insurer Homeprotect, warns that valuable children’s book collections are an often-overlooked contents risk that could leave policyholders underinsured.
Companies House breach tests fraud and insurance cover
Paul Wainwright, member of the fraud sector focus team at the Forum of Insurance Lawyers and partner at law firm Browne Jacobson, examines how a security flaw at Companies House could expose directors and insurers to complex, overlapping risks.
How insurance can counter the rise in AI-enabled fraud
Trade Voice: Lauren France, member of the Forum of Insurance Lawyers and counter fraud director at DWF on how the industry can work to counter AI-enabled fraud.
ERS warns motor pricing discipline must return
Declan O’Mahony, head of claims at ERS, warns motor claims inflation is back driven by energy costs, supply chain disruption and repair pressures, so insurers must restore pricing discipline now to avoid sustained underwriting losses.
HDI’s Reynolds on fleet risk of safer vehicles but costlier claims
Michael Reynolds, director of motor for HDI Global, UK and Ireland, on how his focus is moving from preventing accidents to managing increasingly complex and expensive repairs.
Admiral insists collaboration key to future-proofing motor repairs
Scott McCammon, Admiral’s head of motor repair, outlines how collaboration across insurers, garages, manufacturers and suppliers is essential to streamline repairs, reduce claims costs, and prepare the UK motor industry for the shift to electric vehicles.
Confused’s Jones on why data is vital as car insurance market hardens
Rhydian Jones, motoring expert at Confused.com, says early signs of the motor insurance market hardening are emerging as a result of increasing claims costs from electric vehicles, and ADAS makes data more vital to providers than ever.
Telematics must move from pricing risk to preventing it
Liam Parker, telematics and first notification of loss manager at Winn Group, explores how insurers can move beyond pricing to use telematics and behavioural data to prevent collisions, improve claims outcomes, and foster safer driving.
Storm damage claims test insurers’ settlement choices
A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly…
Why AI should never make insurance claims decisions
As the mass roll-out of artificial intelligence in insurance continues at break neck speed, Ross Sinclair, founder and CEO at embedded insurance technology provider EIP, discusses one area of insurance that AI needs to be kept away from: claims decisions.
Inclusive practices boost engagement for female managers
Nikki Richmond-Jones, claims and assistance director at Charles Taylor Assistance, explains how empowering women at work drives retention, performance, and career progression.
Why loss adjusting’s gender gap is a design problem
Despite progress, Kim Alcock, head of UK casualty at McLarens, observes women in loss adjusting continue to be held back by career structures built around linear paths, time-served progression and qualification-led advancement, making gender inequality a…
Why gender equality in insurance demands action
As International Women’s Day 2026 approaches, Kellie Leigh, HR and communications director of the Insurance Claims Accommodation Bureau, reflects on how intentional culture, inclusive leadership and practical action are vital to turn rights into real…
Dunny or delight? Rating Australian forays into UK insurance
Content Director’s View: With Australian firm AUB Group doubling down on its UK growth plans with a deal for Prestige Insurance Holdings, Jonathan Swift reviews other notable Antipodean overseas insurance expansion plans to assess its chances of success.
Whiplash reform has failed injured people
Trade Voice: Mike Benner, CEO of the Association of Personal Injury Lawyers, warns that further personal injury reform would only exacerbate the unfairness claimants face.
What the rise in ghost broking scams means for insurers
Emma Fuller, member of the motor sector focus team at Forum of Insurance Lawyers, outlines what insurers can do to tackle the uptick in ghost broking scams.
Is AI negligence the next legal fault line for PI insurers?
David Pryce, senior partner at Fenchurch Law, explains why unchecked reliance on artificial intelligence is already exposing legal professionals to negligence risks and potential gaps in insurance cover.
What does 2026 have in store for claims professionals?
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, looks at the key topics that will dominate the claims agenda in 2026.
Tesco Law and the insurer legal services revolution that never was
Content Director's View: More than a decade ago many insurers could not wait to seize the opportunities afforded by a change in the law that allowed them to set up their own legal services arms. Jonathan Swift reflects on what happened next - and the…
Collaboration is the only way to close the travel claims gap
Mike Brown, head of fraud at law firm Weightmans, argues that without shared claims data, travel insurers remain exposed to opportunistic fraud that costs the industry millions.