News/Claims
Two men jailed for £275k motor claims fraud
Two men have been jailed for a combined total of more than nine years after admitting their roles in a £275,500 fraud involving staged and fictitious motor collision claims.
FCA outlines how insurers must up their claims game
The Financial Conduct Authority has warned insurers they must improve claims handling standards and consumer understanding of cover following concerns raised in the Which? super-complaint into home and travel insurance.
Moody’s predicts slow and uneven AI impact for insurers
Artificial intelligence’s impact on the insurance sector will unfold gradually and be “credit-neutral to positive” for the industry, Brandan Holmes, vice president and senior credit officer at Moody's Ratings, has predicted.
QBE targeting £2.5bn UK GWP by 2030
QBE is aiming to grow its UK business to £2.5bn gross written premium by 2030, according to QBE’s UK casualty director Adrian Browne.
Davies targets injury claims delays with AI upgrade
Davies has upgraded its personal injury claims management platform with new artificial intelligence capabilities designed to automate valuation processes and reduce handling times.
Fraudster jailed after cycle claim hits the brakes
A man has been sentenced to 10 months imprisonment after he exaggerated his injuries following a road traffic accident.
Verisk to focus on joined-up thinking in new UK and Ireland unit
Joining claims and underwriting together under one brand will help Verisk provide insurers with better insight, according to Chris Sawford, managing director of Verisk General Insurance UK and Ireland.
Average home insurance payout in Q1 ‘highest on record’
The latest data from the Association of British Insurers shows home insurers paid out £846m in property claims across the first quarter of 2026.
Avantia scales AI ambition after record 2025 results
Avantia Group is stepping up its push towards an agentic artificial intelligence operating model after posting record 2025 results, Insurance Post can reveal.
FCA launches claims management market review
The Financial Conduct Authority is set to review the claims management market, following concerns that some CMCs and law firms are failing consumers.
Aviva buys DisasterCare to speed up property claims handling
Aviva has bought DisasterCare Group for an undisclosed sum, expanding its disaster recovery and restoration capabilities.
Concentrate on motor claims duration as much as cost
With increased vehicle technology putting strain on repair, the duration of claims must be considered as important as cost.
Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
Repair times stabilising but new manufacturers could pose new issues
While it appears the market has mostly overcome the supply chain issues of recent history, getting vehicles back on the road quickly is still a challenge, with new manufacturers causing a new issue.
Aviation losing money despite being ‘safest it’s ever been’
At the Marsh Aviation Summit, aviation underwriters lamented a lack of infrastructure investment and low profits, despite safety levels being as high as ever.
Intact calls for improved flood resilience products
A study has called for more sophisticated flood protection products for commercial properties, warning that millions of buildings are facing increased flood risk across the UK.
Supreme Court confirms £1bn furlough win for insurers
Insurers can rejoice today (22 April) after the Supreme Court rejected the policyholder appeal surrounding furlough payments relating to Covid business interruption claims.
Insurers urged to act now to avoid spiralling property repair costs
Verisk’s head of property, Ben Blain, has urged insurers to “act early” to soften the potential blow of increasing property repair costs stemming from the Iran War.
Storm Goretti losses estimated at £417m
Perils has updated its industry loss estimate for Storm Goretti, also known as Elli, increasing its initial prediction from €467m (£407m) to €479m.
Environmental and pollution liability risks escalate in Iran conflict
Crawford & Company has warned attacks on commercial vessels around the strait of Hormuz are leading to an increase in environmental and pollution liability risks for the marine insurance sector.
Axa nabs DLG’s Milliner for new claims role
Axa Insurance UK has appointed Martin Milliner to the new role of chief claims transformation officer, following the merger of the provider's retail and commercial arms in the UK.