Interview/Claims
Q&A: Mark Rose and Luke Anyon, Tracker
Mark Rose, managing director, and Luke Anyon, sales director of Tracker, explain how their multi-layered technology and close collaboration with insurers and police are helping recover stolen vehicles at scale – and why wider adoption could significantly reduce claims costs.
60 Seconds With... M2 Recovery’s Matt Green
Matt Green, non-executive director at crypto recovery firm M2 Recovery, talks lost digital money, landmark cases, and sending his first paycheck to a Kenyan school.
Big Interview: Chris Hall, QuestGates
After more than half a century working his way up from trainee at Commercial Union to CEO of one of the UK’s largest independent loss adjusting groups, Chris Hall’s wife wanted him to consider retiring.
60 Seconds With... Charles Taylor’s James Cranmer
James Cranmer, training programme manager at Charles Taylor Assistance, blends a love of learning, tech and tidy spaces.
Big Interview: Donna Scully, Carpenters Group
Donna Scully, director and co-owner of Carpenters Group, discusses with Insurance Post the challenges of her upbringing and its positive impact in ensuring both her business and personal causes are approached with kindness.
Big Interview: Hugh Kennaway, President of Cila
From jumping out of planes to global energy loss adjuster and volunteer police constable, new Chartered Institute of Loss Adjusters president Hugh Kennaway is a man with a mission: to expand the reach of the professional body.
60 Seconds With... ICAB’s Brandon Murtagh
Brandon Murtagh, operations director of Insurance Claims Accommodation Bureau, shares his hedge-trimming woes, dreams of market trading and hopes for a bucket-list Champions League Final.
60 Seconds With... ITIC’s Mark Brattman
Whether he’s channelling Father Christmas for professionals in a pickle or negotiating with insurers over coffee, Mark Brattman, claims director at ITIC, brings wit, wisdom, and a touch of Jean-Luc Picard to the world of claims handling.
Big Interview: Andy Rice, Charles Taylor Adjusting
From a guitar-playing teenager to CEO of Charles Taylor Adjusting International, Andy Rice shares how his loss adjusting journey started in 1985 and outlines how he is orchestrating to growing the business globally in 2025.
Big Interview: Angus Eaton, Motor Insurers’ Bureau
After pledging to end uninsured driving, Motor Insurers’ Bureau CEO Angus Eaton speaks to Scott McGee about how the goal will be achieved—and the wider ambitions of the bureau’s five-year strategy.
Big Interview: Michael Lee, First Central
Michael Lee, CEO of First Central sits down with Scott McGee to run through the company’s transformation over the last few years, why he won’t be rushed into growing the home and motor books, and the potential of new investment.
60 Seconds With... Woodgate & Clark’s Liam Ball
Liam Ball, loss adjuster at Woodgate & Clark, has a not so secret double life as a world class professional magician.
Big Interview: Paul Lofkin, Crawford
Paul Lofkin, president of Crawford for UK & Ireland, is going to sort out the nation’s subsidence and promises to “disrupt that market like never before”.
Q&A: Matt Button, Davies
Matt Button outlines what he has been tasked with as deputy group CEO of Davies plus how he plans to ensure the business achieves annual global revenues of £2.5bn by the end of 2030.
Big Interview: ASL International’s Helen Meredith
Helen Meredith, managing director of ASL International, shares why she isn’t afraid of the ticking demographic time bomb scaring most loss adjusting firms and how the financial lines specialists intend to increase the amount of cyber and political risk…
Big Interview: Adam Humphrey, Global Risk Solutions & Cila
"Relevance" is vital to Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, who wants to use his year as president of the Chartered Institute of Loss Adjusters to raise the sector’s game.
60 Seconds With... Fladgate’s Garbhan Shanks
Garbhan Shanks, partner at UK law firm Fladgate, can dive underwater while holding his breath, without the use of any breathing apparatus, for three minutes but it is Firestarter by The Prodigy that gets him up on the dancefloor.
Big Interview: Neil Gibson, Sedgwick
Neil Gibson, CEO of Sedgwick UK, reflects on his first year in the top job and shares his plans to grow Sedgwick in the UK by winning the sector’s war for talent and focussing on customer service outcomes.
60 Seconds With... Clear Group’s Emma Williams
Emma Williams, claims handler at the Clear Group, can be found dancing to “Stick Song” by Dougie and The Squirrels and loves a good night cuddle from her daughter.
Big Interview: Helena Evans, Criterion Adjusters
Helena Evans, managing director of Criterion Adjusters, speaks to Emma Ann Hughes about the sexism she encountered, growth plans for her business and her hope to encourage others to follow her lead and pass their Chartered Institute of Loss Adjusters…
60 Seconds With... Clear Group’s Bethany Croucher
Bethany Croucher, claims handler at the Clear Group, reveals she did her dissertation on Princess Diana and her ability to ski.