Analysis/Broker
Can brokers survive the rise of ChatGPT insurance apps?
After the launch of the world’s first ChatGPT insurance app sent share prices of major brokers tumbling, Fiona Nicolson examines what the future of insurance distribution looks like when conversational AI becomes a primary customer interface rather than a supplementary channel.
Lucy Clarke, WTW
Lucy Clarke leads WTW’s risk and broking business, covering more than 14,000 colleagues across 140 countries.
Kevin Spencer, Markerstudy
Kevin Spencer has built Markerstudy into a UK insurance powerhouse with millions of policyholders, but is now working under a Financial Conduct Authority-imposed cap on customer numbers while concerns raised by the regulator are addressed.
Rob Worrell, Everywhen
Rob Worrell has been CEO of Everywhen, formerly known as Ardonagh Advisory, since December 2017 and leads an organisation that spans networks, general insurance, employee benefits and MGAs.
Jane Kielty, Aon
Jane Kielty, CEO of Aon UK, Ireland and South Africa, is redefining what leadership in insurance looks like in 2026.
UK claims service hits record high as effort drives NPS
UK claims service reached a record high at the end of 2025, the latest data from Gracechurch reveals, with improving consistency and visible insurer effort emerging as the strongest drivers of broker satisfaction.
Does Intact’s UKGI investment signal a new era of insurers buying into brokers?
Content Director's View: With Intact investing into the owner of Addler Fairways, are we about to see another dawn of insurers buying into commercial insurance distribution? Jonathan Swift weighs up the lessons of the past and present to find an answer.
Could the Trocadero ruling threaten broker commission arrangements?
After the High Court ordered the landlord of London’s Trocadero Centre to repay £653,150 to Picturehouse Cinemas because of commission-sharing arrangements, Tom Luckham examines whether similar deals could face legal challenge.
Can non-standard motor find growth in a soft market?
Amid an increase in interest and inquiries for non-standard motor insurance, how much is the industry growing, and which segments have the most potential?
More women in top jobs narrows gender pay gaps in insurance
Insurers with more women in top-paying roles report far smaller gender pay gaps, proving representation – not just equal pay policies – is the strongest lever for lasting progress, a data analysis produced by Michael Stefan, partner at executive…
Best Insurance Employers to work for in 2025 revealed
Zego and Konsileo are the UK’s best large and small to medium-sized insurance respectively to work for, according to Insurance Post’s Best Insurance Employers survey.
The insurance stories set to dominate the headlines in the second half of 2025
Content director’s view: Things might have gone quiet of late, but Jonathan Swift expects the lull to offer only a short respite before the deal-doers and headline-makers are back in force fueling the market conversation. And here are some predictions as…
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in…
Ajay Mistry, iCan
Ajay Mistry has consistently raised the bar for multicultural inclusion and career progression as co-founder and co-chair of iCan, the Insurance Cultural Awareness Network.
Chris Lay, Marsh McLennan
Chris Lay, CEO of Marsh McLennan UK, isn’t afraid of taking the regulators to task over the disproportionate amount of red tape restricting the growth of broking businesses.
Jane Kielty, Aon UK
Jane Kielty became Aon’s UK CEO at the start of 2024 and is spearheading the organisation’s ambitious growth plans.
David Ross, Ardonagh Group
David Ross, CEO of The Ardonagh Group, is a man with a growing global reach who continues to shun social media.
Michael Rea, Gallagher
Michael Rea was appointed CEO of Gallagher’s UK & Ireland broking business in January 2024 and leads more than 6000 colleagues.
David Howden, Howden Group
David Howden’s 30th year as founder and chief executive of Howden Group “proved to be one to remember”, with Howden managing to break the £3bn revenue barrier.
How IT innovation is affecting insurance brokers
As thousands pack their bags for next week’s British Insurance Brokers’ Association conference in Manchester, Tom Luckham explores the ongoing reinvention of insurance distribution and the different challenges as well as opportunities this new era…
Insurers struggle to fill IT and data job vacancies laid bare
Roles that are critical to core insurance operations are still heavily concentrated in London, plus providers are struggling to fill their IT and data roles, data analysis produced by Michael Stefan, partner at executive recruitment firm Hanover, has…